Refund policy
Refund & Return Policy
Last updated: June 2026
At World Shirts, we want you to love your purchase. If you are not completely satisfied, we offer a clear and customer-friendly refund and return process.
1. Return Window
You have 30 days from the delivery date to request a return or exchange. After this period, we are unable to accept returns.
2. Eligibility
To be eligible for a return, the item must be:
- Unworn, unwashed, and in original condition
- With all original tags attached
- In the original packaging
- Accompanied by proof of purchase (order number)
3. Non-Returnable Items
The following items cannot be returned:
- Personalized or customized jerseys (custom name and number printing)
- Items marked as Final Sale or Clearance
- Items damaged through customer use or improper care
- Gift cards
4. How to Initiate a Return
To start a return, please email contact@worldshirts.com with:
- Your order number
- The item(s) you wish to return
- Reason for return
- Photos (if the item arrived damaged or incorrect)
We will respond within 1–2 business days with return instructions.
5. Refund Process
Once we receive and inspect your return, we will notify you of the approval or rejection by email. If approved:
- Refund will be processed to the original payment method within 5–10 business days
- Original shipping fees are non-refundable
- Return shipping costs are the customer's responsibility, unless the item arrived damaged or incorrect
6. Damaged or Incorrect Items
If your order arrives damaged, defective, or you received the wrong item, please contact us within 7 days of delivery with photos and your order number. We will arrange a free replacement or full refund (including original shipping costs) at no additional cost to you.
7. Exchanges
The fastest way to exchange an item is to return the original (following the steps above) and place a new order. This ensures the replacement reaches you without delay.
8. Late or Missing Refunds
If you have not received your refund after 10 business days, please:
- Check your bank account again
- Contact your credit card company — it may take additional time before the refund is officially posted
- Contact your bank — there is often a processing delay
If you have done all of this and still have not received your refund, contact us at contact@worldshirts.com.
9. Cancellations
If you wish to cancel an order, please contact us within 12 hours of purchase. After this period, the order may have entered production or shipping and cannot be cancelled.
10. Contact
Email: contact@worldshirts.com
Response time: 1–2 business days